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Planning & Dispatch Co-ordinator

We have an exciting opportunity for the right candidate to join our busy Operations team. Reporting to the Planning & Dispatch Manager, at our Ringwood head office. You will be responsible for the effective and efficient scheduling of planned maintenance, reactive work and installations for a team of engineers.

The Company:
Gilgen Door Systems, a member of Nabtesco Group in Japan, is renowned for its innovative door drive systems and overall solutions for use in-door, gate and folding-wall systems. Our employees are our most valued asset and we believe in ensuring they receive the very best in training and development to enable them to deliver the highest standards of customer service using a high quality product.
Responsibilities include:
  • Planning repairs and installations within a defined region of the country
  • Maximise daily booking value to ensure month end revenue figure is achieved
  • Liaising with clients to ensure the schedule of work has minimal impact on the operation of their business
  • Scheduling PPM contracts for minor and major account customers in a timely fashion
  • To ensure all bookings are made as effectively and cost efficiently as possible
  • Sending engineers their work load on a daily basis
  • Ensuring all parts and/or equipment are delivered in line with the scheduled works
  • Raising All Purchase Orders for material / plant / Sub Contractors & GRN on receipt.
Experience, Skills and Knowledge required:
  • Capable of working under pressure and managing a busy workload
  • Excellent communication skills with both colleagues and customers
  • Capable of maintaining a working relationship with repeat customers
  • Able to work within a team to create logistical solutions
  • Previous experience in a similar role is desired
  • Experience  of working in a high pressure service related environment
  • Computer literate with experience of Microsoft Office packages
  • Experience with SAP would be advantageous
  • Evidence of successfully working in a target orientated environment
  • Basic understanding of engineering and surveying
Benefits Include:
  • Contributory pension scheme
  • Free Parking
  • Early finish on Fridays
  • 23 days annual leave rising to 28 after 5 years’ service


Please send your C.V. and covering letter to Mujgan Trowbridge, Head of HR
01425 462000

Gilgen Door Systems UK Ltd

Crow House, Crow Arch Lane Ind. Estate, Ringwood, Hants BH24 1PD